Email Customer Care
To ship to the UK, select Economy (3-7 days) or express (1-2 working days)
To ship to Europe, select Economy (7-14 working days) or express (5-7 working days)
To ship to USA Or Canada, select USA Economy (7-21 working days) or USA Express (5-10 working days)
To ship to Australia or New Zealand, select Australia Economy (7-21 working days) or Australia Express (5-10 working days)
To ship to the rest of the world select ROW Economy (5-21 working days) or ROW Express (5-7 working days)
All art is made from scratch in our studio in Leicester (UK) so please be patient!
Also let us know in advance of any impending deadlines & we will always try to hit them. In general, please order early to avoid disappointment.
Returns & Exchange
You can find the full info on our returns policy here. In short - If you are not happy with your print, we can then open up a investigation with production and assess what caused the issue with quality & arrange a reprint.
Our Full Money-Back Guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 working days of the date you received the item, we will issue a refund for the price you paid for the art. This returns policy does not affect your statutory rights
You can return your purchase to us in its original condition within 7 working days of the date you received the item, with packaging intact & in a resale-able condition, we will issue a refund for the price you paid for the item, less the p&p. If you would like to swap your art, you will just need to pay the return carriage.
In this section, we will address our most common frequently asked questions. If your issue isn’t covered in this post, it is likely answered here: https://wanhelp.groovehq.com/help_center
Most issues that we receive related to the apps are either due to taking too long to design your art, or using an outdated internet browser. You can resolve all issues of this sort by designing your art within five minutes of uploading, and also by using Google Chrome or Firefox from a desktop computer/laptop.
My picture does not upload correctly.
If you are experiencing difficulties uploading your picture, it could be one of a few reasons. Please ensure the following:
- Your photo is between 400kb and 1.2mb in size.
- Your image is cropped to a square before uploading.
- You are using Google Chrome as a browser.
- You are uploading your image from your computer.
- You designed your image within five minutes before proceeding to checkout.
I get an error at checkout e.g. file could not be copied.
In this circumstance, we recommend clearing the cache, trying again from an incognito browser or using another machine.
I am prompted to pay using PayPal however I don’t have a PayPal account. Can I pay by card?
Unfortunately not. We currently only offer PayPal as the only payment method.
It used to be possible to pay without the creation of a PayPal account by using PayPal express, however, they have recently changed their policy, and now it is compulsory to make a PayPal account.
You will need to create a PayPal account. Once you have made one, you will be able to select which card you would like to pay with.
My code doesn’t work.
Please input the voucher code exactly as it appears on the voucher, ensuring that it is the redemption code that you are inserting and not the security code. For more information regarding this, please see: https://mezoo.co.uk/my-voucher-code-doesnt-work/
There is no ‘buy’ button.
This issue can occur if you are using an outdated browser. Please try again using Google Chrome or an alternative updated browser or machine
I can’t seem to use more than one voucher.
It is not possible to use more than one voucher per transaction. It is strictly one voucher per order. You will need to place two individual orders if you wish to redeem more than one voucher.
It says that my voucher has already been redeemed.
It is likely that you have already placed the order accidentally. Go to “my account” and you will find your pending order there with a link to pay.
I can’t register an account as the password box is missing.
Please create your account at the end of the order. So create your art, add to basket and checkout as normal.
Last updated: 10/05/2017.