Essential Information

Can I change my order?

Yes, it is possible to change your order as long as it has not already been processed and your print has been produced.

If you e-mail us straight away, we can normally accommodate a mistaken order. Please, email us at info@mezoo.co.uk including the following information:

Order number
Order receipt
Requested change
E-mail address that the order was placed under
Date of order.
We will look into whether it is possible to make any changes for you.

 

I am having problems using my phone.

We are sorry to hear that you are experiencing difficulties using our site on your phone!

We are currently working hard to ensure that our site works on as many devices as possible, however, the full site functionality does not work completely on some mobiles.

We recommend using a computer to complete your order, using Google Chrome as the internet browser as this tends to work best.

 

Can I edit my print once it has been saved?

Unfortunately, it is not possible to go back and edit your image once it has saved – there is no going back.

If you are unhappy with your design, you will need to start again.

Sorry about that!

 

I have placed my order, how long will it take to arrive?

Typically, our orders take up to 7 working days to dispatch. After all, the product is hand-made with love from our HQ in Leicester, UK! From there, UK orders tend to be delivered between 2-9 days after that, and international orders may take up to 14 working days to be received. You will receive a tracking link to your email address once your order has been dispatch. However, please bear in mind that it is a part-tracked service.

 

Help, my print arrived damaged! What can I do?

I am sorry that your order arrived damaged. As much as we try to make sure that they are safe in transit (and most of the time, they are), sometimes the couriers do not take such care with these orders.

Please, could you send us an email to our customer service team, and include the following information:

A photo showing the damage
Your order number
The email address that the order was placed under
Your full name
Once we have received this, we will be able to send a replacement out as soon as possible.

 

I am not happy with the quality of my print. What can I do?

If you are not happy with the quality of the print, please, take a photo to illustrate and send it to us, alongside an explanation of the problem. With that, we will be able to open up an investigation with the production team and assess what caused the issue with quality.

We are able to arrange a reprint for you as soon as possible, or alternatively, if you wished to receive a refund, you can find information on how to get a refund for your Groupon voucher here: http://www.groupon.co.uk/terms_and_conditions

 

I saved my image, now I cannot find it.

We cannot retrieve your image from our end.

If you have checked everywhere in your account and it is not there, it is likely that this was not saved correctly.

I know this may be extremely frustrating after spending so long creating your next masterpiece but we just can’t find a way to ensure that every computer everywhere will work 100% of the time.

Sorry, but you will have to start again (hopefully you will at least now know what you are looking to achieve and the process will be quicker this time).

We recommend uploading photos using Google Chrome from a computer, as this tends to work best.

 

Can I use more than one voucher at a time?

So, you have purchased more than one voucher?

Unfortunately, our systems recognise every voucher as a separate order, so it is not possible to use more than one voucher at once. This means there must be one voucher per transaction.

Multiple orders must be processed separately.

 

Do you ship to my country?

We currently ship to almost every country in the world. If you would like to double check if we deliver to your country, please do not hesitate in sending us an email.

Shipping to countries outside of mainland UK will cost £7.95 for standard delivery.

 

I want specific colours for my Pop Art, how can I change them?

It is possible to choose specific colours for your Pop Art. Once you have uploaded your picture, when the editor loads, you will see a list of colours down the right-hand side, with checkboxes to the left of them.

Click an individual colour box.
The colour will select, and appear in a box slightly above the list of colours, with a colour picker next to it. Click on this box.
Select the exact hue that you would like.
Click the green tick button to save your colour.
Continue to do this with the colours that you would like.
Once you have the colours that you would like, click “refresh”, just above the word “width”

 

I didn’t use my voucher code in time. What can I do?

We are sorry to hear that you have missed the deadline for your voucher. We understand that we all have a lot going on these days and it’s easy to miss something like this, so don’t worry!

We will happily extend your voucher code, however, please note that due to Groupon regulations, we can only extend a voucher for an additional 24 hours and within 5 days of the expiry date.

 

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