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faq-help

How do I order using my voucher on the Collage Canvas App?

In order to redeem your voucher and place your order, please follow the following instructions:

    1. Start by clicking this link: http://mezoo.co.uk/collage-canvas/
    2. Click “start now”.
    3. Click “upload” and then a pop-up of the Collage App will appear. If you wish to use photos from your Facebook/Instagram account, please click “log in” on the top right-hand side of the pop-up. Alternatively, click “Choose photos and upload” to get photos from your computer.If you wish to upload more than 25 images, it is easiest to just click “login with Facebook” – this is one click, and will upgrade you to be able to upload 75 photos.
    4. If you wish to stop your photos from duplicating, click “sizing” then change the number of photos to the amount of photos that you have uploaded.
    5. Once you have finished uploading your collage, click “done” and your designed image will appear as the product image.
    6. Select the size that you bought. If you wanted that with no extras, please be sure to
      select the standard frame in black or white, choose the economy canvas, and say “no thanks” to the protective lacquer.
    7. Once you have selected your options, click “add to shopping bag”.
    8. Apply your voucher to the order. Please note, that only one voucher can be used at a time.
    9. Register, add your address, and then complete the checkout as usual.
    10.  Complete the PayPal payment method, and confirm.

Please note, you are able to use your voucher code on any of our other apps.

 

Troubleshooting

In this section, we will address our most common frequently asked questions. If your issue isn’t covered in this post, it is likely answered here: https://wanhelp.groovehq.com/help_center

Most issues that we receive related to the apps are either due to taking too long to design your art, or using an outdated internet browser. You can resolve all issues of this sort by designing your art within five minutes of uploading, and also by using Google Chrome or Firefox from a desktop computer/laptop.

My picture does not upload correctly.

If you are experiencing difficulties uploading your picture, it could be one of a few reasons. Please ensure the following:

  • Your photo is between 400kb and 1.2mb in size.
  • Your image is cropped to a square before uploading.
  • You are using Google Chrome as a browser.
  • You are uploading your image from your computer.
  • You designed your image within five minutes before proceeding to checkout.

I get an error at checkout e.g. file could not be copied.

In this circumstance, we recommend clearing the cache, trying again from an incognito browser or using another machine.

I am prompted to pay using PayPal however I don’t have a PayPal account. Can I pay by card?

Unfortunately not. We currently only offer PayPal as the only payment method.

It used to be possible to pay without the creation of a PayPal account by using PayPal express, however, they have recently changed their policy, and now it is compulsory to make a PayPal account.

You will need to create a PayPal account. Once you have made one, you will be able to select which card you would like to pay with.

My code doesn’t work.

Please input the voucher code exactly as it appears on the voucher, ensuring that it is the redemption code that you are inserting and not the security code. For more information regarding this, please see: http://mezoo.co.uk/my-voucher-code-doesnt-work/

There is no ‘buy’ button.

This issue can occur if you are using an outdated browser. Please try again using Google Chrome or an alternative updated browser or machine

I can’t seem to use more than one voucher.

It is not possible to use more than one voucher per transaction. It is strictly one voucher per order. You will need to place two individual orders if you wish to redeem more than one voucher.

It says that my voucher has already been redeemed.

It is likely that you have already placed the order accidentally. Go to “my account” and you will find your pending order there with a link to pay.

I can’t register an account as the password box is missing.

Please create your account at the end of the order. So create your art, add to basket and checkout as normal.

Last updated: 10/05/2017.

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Testimonials

  • Ordered some prints through groupon and even if the delivery has taken some time, I was really happy with the print when I got it. When contacting the company the feedback has been fast and service great!
  • I've just come back from holiday and I would just like to thank them so much for the canvas that we finally got, and my girlfriend absolutely loved it! Also, just to let you know, some of the people who also saw it hanging up really admired the work, so all in all a very positive experience.
  • On the 13th Jan I bought a groupon for a personalised canvas with a frame for £8.95 and I knew I had to pay £5.95 for delivery so it was a great price compared to the selling price on the website. Selecting, editing and cropping the pictures was really easy and took seconds. My groupon voucher went through with no issues and within 10 days my new framed canvasses had arrived. I absolutely love them they are high quality (even though I purchased the cheapest ones possible) and with the command strips they are right near my front door. I have since purchased more vouchers for these and some of my friends have bought some too. I know there are a lot of negative reviews here but I certainly had a great experience with this company. If my newly placed orders don't arrive I will come back and update 🙂
  • I used a groupon voucher for a printed and framed canvas. i went for the added extra of better quality paper and "protect my art" finish. initially i could not open the website but managed to make it work in google chrome. The product arrived in good time, and i was very happy with it. i don't think i would have wanted to pay the full price for this product, but with the groupon voucher i thought it was a really good deal and great value for money.
  • I appreciated 2 things about my recent order from MeZoo: 1) THE PRODUCT ITSELF. The photo (an Andy Warhol treatment of my dog's face) is so cute. I have it hanging in a place of honor in my home. It is very professionally done, nicely framed, and has great colors. 2) THE PERSONAL CUSTOMER SERVICE. I order things on line all the time, but rarely do I get the kind of personal response I received from MeZoo courtesy of Alex and Rae. I was talking to a REAL PERSON!! If you've ever been stuck on an automated website that is apparently not monitored by a human being, you can appreciate how refreshing it was to get a quick response from a real person! A polite real person! A helpful real person! I will definitely use MeZoo again.
  • I ordered separate (2) pics of the darling baby boys (dogs) thru Groupon. I was excited about receiving my Andy Warhol style pics of them to hang in perpetuity! I was a little worried about the shipping because I could only track package up to entering the US from the UK. After hitting US soil it was a waiting game. I received the first pic of my baby boy Duncan on I believe Oct 5th. Order was placed Sept 7th. But I never received the 2nd one of my Hamish. I e-mailed Mezoo and received an automated response, but then the next day received a response from a person at the company. I waited the 7 to 10 days for shipping and e-mailed again. I finally received the second pic of Hamish, I think the delay was due to US Customs. I have to say it was worth the wait. BUT it is quite a lengthy wait time.